Cookie policy

Here at Twig we take your privacy seriously and are committed to treating your information securely, with respect and in line with data protection law. We will only use your personal information to provide the products and services you have requested from us. If you have submitted personal information to us, you may at any time request to view it, have it removed from our database, or changed, by contacting us by email, letter or phone. Under no circumstances will we share any of your personal information with third parties without your permission.
 

For further information you can contact us as follows:

Twig
Halfstone
Smeatharpe
Honiton 
Devon EX14 9RF

Telephone: 01823 602806
Email: hello@wearetwig.com
 
For independent advice about data protection issues, you can contact the Information Commissioner:

Information Commissioner
Wycliffe House,
Water Lane
Wilmslow
Cheshire  SK9 5AF

Phone: 0303 123 1113
Email: casework@ico.org.uk Website: http://www.ico.org.uk
 
What information do we compile on our website? 
Our computers automatically retrieve information on your browsing behaviour through the site. This is used only in aggregate form; no individual user is identified. We can recognise visitors' IP address and their country but we cannot identify their email addresses or any other personal information. 
 
To make this site simpler to use, we sometimes place small files on your computer. These are known as cookies, almost all websites do this too. Cookies have many uses and most are not damaging to your privacy, all of the cookies used on this web site fall into that category. We do not use cookies that collect or transfer your personal data to other web sites for advertising or any other purpose. Cookies are used on this site purely to improve services for you through, for example:

• enabling a service to recognise your device so you don't have to give the same information several times during one task
• recognising that you may already have given a username and password so you don't need to do it for every web page requested
• measuring how many people are using the site, so it can be made easier to use and there's enough capacity to ensure it is fast enough

We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users' needs and to understand how we could improve it. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also do not allow Google to use or share our analytics data. The following cookies are used by Google Analytics:

• _utma stores a randomly generated number for 2 years
• _utmb stores a randomly generated number for 30 minutes
• _utmc stores a randomly generated number until you close your browser
• _utmz stores a randomly generated number and anonymous information on how the site was reached (e.g. direct or via a link or a search) for 6 months

The following cookie is used to provide other normal website functions:

• asp.net_sessionid stores a randomly generated number until you close your browser

If you do not wish to accept any cookies on to your machine you can disable them by adjusting the settings on your browser. However this is likely to adversely affect the functionality of websites you visit. For further information visit: www.allaboutcookies.org
 
We will not make the statistics we compile about visitors to our web site available to other organisations. The aggregated data we collect lets us track usage and generate reports on how the site is being used by visitors. This data is analysed internally to improve the service we provide to you. 
 
Getting in touch with us 
We monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
 
To request a copy of our full Company Privacy Policy or if you have any questions about this privacy statement and/or the practices of our website, please contact us.